SHIPPING + RETURNS

We offer a flat rate of $12.95 on all orders placed within Australia. Delivery to Melbourne Metropolitan within 10KM’S is $5 or FREE PICK UP from 3083. We also offer Free Shipping on all orders over $99 or you can choose Express Shipping for $15.

All orders are generally processed within 3-5 business days.

All dispatched orders come with a tracking number which will be emailed to you, please make sure your email address is correct and included when providing shipping details as we cannot be responsible for orders that do not arrive due to error in address. You may incur additional shipping charges if this occurs unless it is the error of Twee.

If you have any queries in regards to shipping you can contact us at sunel.drowley@gmail.com

How can I track my order?

Once your order has been dispatched, you will be emailed a tracking number. If you are unable to access this email or did not receive it, please contact us via Instagram @twee_collection or give us a call: 0433492632

Do you ship internationally?

We would love for our candles to fly overseas. If you are ordering from outside Australia, send us an email and we can work out a postage quote for you.

RETURNS

The uttermost care is taken when wrapping orders for posting. Should your purchase arrive damaged, please contact hello@twee.com.au including a description of the damage and photographic evidence, within 14 days of arrival. The products and packaging must be returned in an unused condition. Any product and packaging that is returned in a used condition will not be deemed faulty/damaged and you may incur additional shipping charges to return the product or if appropriate, a refund with be given within 48 hours. If the product is returned in an unused condition we will happily replace the product.

Unfortunately, we cannot accept refunds for change of mind. If the scent you have chosen is not to your liking, we will happily exchange your purchase with another of our beautiful scents. Exchanges will only be accepted on full price items within 14 days of purchase. Exchange is not available on candles purchased on sale. In order to successfully exchange your order, the following procedure must be followed:

Email hello@twee.com.au with your purchase number, and new scent you would like to receive.
The original order must be returned in unused condition at the customer’s own shipping expense. If there is damage to the packaging and or product, we will not be able to accept the exchange.
Twee. will send out the exchange product with free shipping.